Refunds can be issued against any successful order. Multiple refunds against the same order are possible if supported for your account. Please check with your Account manager for more details. Refunded amount will be settled to the same payment method that the customer used for making the payment.
Refunds can be initiated against any successful order using the following API
Please refer to the API Definition here
|PENDING||Refund has been queued for processing|
|SUCCESS||Refund has been successfully executed by the payment processor|
|FAILURE||Refund has failed|
|MANUAL_REVIEW||Refunds which are in pending for more than 10 days are set for manual review|
Refunds are always queued before being sent to the processing system. Hence, the initial status is always PENDING. Refunds take a maximum of 7 working days to be settled to the customer. Delay is specific to the payment method used by the customer.
FAILURE is a final state. In such cases, please try to refund again for the same order.
Our Merchant dashboard also has the feature to initiate a refund. You may access this by logging into your Merchant account.